Recruiting an HR Talent Acquisition Manager in Lebanon who is responsible for sourcing strategies, candidate assessment, compliance and have fluency in employment branding practices and corporate hiring initiatives in a fast-pace IT company where employees are at the core of our success.

The role of the HRTA Specialist is to create a winning team culture, maintaining that culture and ensuring long term team success including but not limited to:

1. Lead generation

2. Recruiting and attracting top candidates

3. Interview and Assessment

4. Evaluating references

5. Hiring and Onboarding

6. And continuous development, evaluation, and training of the employees

If you only love people and have the passion to find, educate, empower, and develop others, apply at BIM POS.

Job requirement:

Fluent in English and Arabic

IT/Software Background is a plus

We are looking for a Customer Success Specialist who will act as a liaison, and be responsible of the onboarding, training and supporting our clients with accuracy and efficiency.

Our ideal candidate is passionate about identifying clients problems, find solutions, and improve customer’s relationships. To succeed in this role, you should have relevant Software and business client experience and a demonstrated record of managing and optimizing business projects.

The CSS must be customer centric, genuinely excited to help customers patiently, with empathy, good listener and passionately able to communicate with clients. A BIM POS customer success specialist will develop and maintain long-term business relationships with business owners and key people by serving as an internal advocate and client liaison.

With interpersonal skills working part of a team, with the ability to clearly understand customer needs, define problems and clearly document every case and professionally delegating it to various technical teams. Has the initiative to gather customer feedback and solve customer’s needs through our BIM POS software applications. Always ready to take on Problem-solving, confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build trust with customers through open and interactive communication
• Provide accurate and complete information through the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices 
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Requirements

• Minimum 2 years’ experience in a customer service support
• Holder MIS degree or similar degree in the IT field
• Fluent in Speaking and writing English language, French is a plus
• Excellent Communication guidelines
• Positive and Dynamic approach with clients
• Team Player and eager to help and assist the technical team
• International Customer Service best practice
• Problem Solver, following till final resolution
• Customer-success driven

We are looking for an Indoor software helpdesk agent to handle clients’ support tickets remotely with great positive attitude having the willingness to learn and grow.

Job Purpose

Offer support and technical assistance to customers who are using BIM POS point of sale software, POS hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to clients’ computers.

Job Duties

• Creating and resolving support tickets through email, chat, whatsapp, BIM LOG and other digital platforms
• Providing technical assistance for business operation questions and problems.
• Resolving problems with software and other computer systems.
• Following up with customers to ensure full resolution of issues.
• Writing, editing, and revising user’s manuals for new and updated software and hardware.
• Diagnosing system errors and other issues.
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve support methods.
• Installing or updating software patches to fix issues.
• Remotely accessing clients’ hardware or software for clients to troubleshoot, fix and fix patches.
• Upgrade BIM POS software applications and install patches at clients.

JOB Requirements:

• 1 to 3 years’ experience in a support or similar position.
• Holder of –MIS degree or similar degree in the IT field
• Basic SQL knowledge.
• Great phone communication guidelines.
• Positive-Yes attitude
• Customer-success driven
• Particularly good in English – French is a plus.
• Basic Programming knowledge is a plus.

We're looking for an experienced Digital Marketing specialist for BIM POS Lebanon with experience in B2B in the following areas:

• Social Media Management (FB, Linkedin, Google MB, Twitter, Insta...)
• Email campaigns nurturing and management (Aweber, Mailchimp...)
• Familiar with HTML and email creation
• SEO (google and bing)
• Creation of ads and Google analytics
• Lead generation and google tag manager
• Blogs and website CMS
• Automated workflows

Candidates should be willing to learn new strategies, techniques and basic coding language related to the programming of workflows and automated marketing tools. (HTML, google tag manager, FB Pixel...)

Are you passionate about technology?

Do you understand how to help companies grow by selling them the proper technology solutions to their business problems? 

Are you an experienced B2B sales professional?

Are you looking for professional growth and advancement?

Then join us for a challenging and rewarding Sales job in the technology field.

As a Sales Rep, you will be pivotal in executing the company’s growth strategy. You will be in contact with owners, IT managers, and decision makers of small to large-sized multi-unit restaurants and retail stores, to show them how to be in control of their business and how to scale up using our technologies.

Join a winning team in a fast-pace technology company and play a fundamental role in growing the business locally and internationally.

Qualifications

• Positive attitude and desire to work in a rapid-growth professional environment
• Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact
• Self-motivated and result oriented
• Passionate about sales and maintaining relationships with clients.
• Proven track record as a strong prospector
• Phenomenal phone skills with the ability to convey enthusiasm and energy

Position Responsibilities

• Manage client expectations and deliverables
• Complete calls to follow-up on existing technology contracts & purchases
• Complete 15-20 outgoing calls per day to leads, farmed by yourself and provided by the Marketing team
• Conduct 5 software demos per week to qualified prospects
• Meet Revenue Targets
• Prepare regular updates on current sales, competition & opportunities to be shared with leadership team
• Collaborate with cross functional teams (IT, Support, Clients)

Required Skills

• Prior business-to-business (B2B) sales experience
• Knowledge of and experience with managing customer expectations
• Technical aptitude and knowledge is important, along with the ability to translate the complexities of technology to a lay person’s language
• Excellent time management and organizational skills
• Excellent written and verbal English & Arabic communication skills. French is a plus.
• Knowledgeable in Microsoft office, especially Excel

We are looking for a software developer to build software using visual basic. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about software design/architecture, and/or programming in all, we’d like to meet you.

Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using VB
• Write technical documentation
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle
• Serve as an expert on applications and provide technical support

Requirements

• Proven experience as an Application Developer using VB or any other programming language.
• Proficiency in ADO, TSQL, and Database design is preferred
• Excellent troubleshooting and communication skills
• Attention to detail
• Degree in Software Development, Computer Science, or similar is a plus

We are hiring an Intermediate-level Accountant for our office in Beirut, Dora who:

• is highly organized, Punctual, and disciplined
• is process-oriented and system-oriented
• Can manage their accounting tasks without delays
• Can work on their own without guidance and supervision
• Can work in a team
• has great attitude and always in learning mode
• Knows excel
• have good communication skills as the job entitles collection/receivables follow-up from clients
• must know English, are familiar with the Lebanese Chart of accounts, and are available to work remotely and physically.
• 1 year experience at least in a similar position

Mastering BIM CALC Accounting software is a plus