We are looking for an IT Support Specialist to support clients' IT problems, remotely and on-premises, with positive attitude having the willingness to learn and grow in a fast pace environment.

Job Purpose

Offer support and technical assistance to customers who are using BIM POS software, POS hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to clients’ computers.

Job Duties

• Install, troubleshoot, test and repair computer hardware, software, systems, networks, CCTV, and PABX.
• Creating and resolving support tickets through email, chat, whatsapp, BIM LOG and other digital platforms
• Providing technical assistance for business operation questions and problems.
• Resolving problems with software and other computer systems.
• Following up with customers to ensure full resolution of issues.
• Diagnosing system errors and other issues.
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve support methods.
• Installing or updating software patches to fix issues.
• Upgrade BIM POS software applications and install patches at clients.
• Repair and replace equipment as necessary.

Job Requirements:

• 1 to 3 years’ experience in a support or similar IT position.
• Holder of –MIS degree or similar degree in the IT field
• Great phone communication guidelines.
• Positive-Yes attitude
• Customer-success driven
• Good in English

Plus:

• Basic SQL knowledge is a plus
• Basic Programming knowledge is a plus.

BIM POS Egypt is looking to hire a vibrant and dynamic Telesales Agent, preferably female, to make cold calls and schedule appointments for Sales Reps:

The Telesales Agent should be able to:

• Introduce the company and gather information about decision makers, get phone numbers, and schedule appointments for presales meetings via the telephone.
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Make cold calls, answer phone calls from interested prospects and identify the customer's needs.
• Identify and outreach potential customers by researching about clients on the internet (yellow pages, social media…)
• Communicate with targets to decide whether to move them through the sales funnel.
• Reach out to leads (potential sales contacts) and nurture them into “opportunities.
• Apply various sales prospecting techniques, from making calls to sending direct mail, attending networking events, and connecting on social platforms like LinkedIn and social media.
• Do the initial contact with a lead and use our CRM platform to register the information about the lead into the pipeline
• Answer incoming calls from prospective customers
• Persuade the customer to accept the initial meeting by demonstrating how our product meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Job Requirements:

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software , and ERP)
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection

Are you passionate about technology?

Do you understand how to help companies grow by selling them the proper technology solutions to their business problems? 

Are you an experienced B2B sales professional?

Are you looking for professional growth and advancement?

Then join us for a challenging and rewarding Sales job in the technology field.

As a Sales Rep, you will be pivotal in executing the company’s growth strategy. You will be in contact with owners, IT managers, and decision makers of small to large-sized multi-unit restaurants and retail stores, to show them how to be in control of their business and how to scale up using our technologies.

Join a winning team in a fast-pace technology company and play a fundamental role in growing the business locally and internationally.

Qualifications

• Positive attitude and desire to work in a rapid-growth professional environment
• Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact
• Self-motivated and result oriented
• Passionate about sales and maintaining relationships with clients.
• Proven track record as a strong prospector
• Phenomenal phone skills with the ability to convey enthusiasm and energy

Position Responsibilities

• Manage client expectations and deliverables
• Complete calls to follow-up on existing technology contracts & purchases
• Complete 15-20 outgoing calls per day to leads, farmed by yourself and provided by the Marketing team
• Conduct 5 software demos per week to qualified prospects
• Meet Revenue Targets
• Prepare regular updates on current sales, competition & opportunities to be shared with leadership team
• Collaborate with cross functional teams (IT, Support, Clients)

Required Skills

• Prior business-to-business (B2B) sales experience
• Knowledge of and experience with managing customer expectations
• Technical aptitude and knowledge is important, along with the ability to translate the complexities of technology to a lay person’s language
• Excellent time management and organizational skills
• Excellent written and verbal English & Arabic communication skills. French is a plus.
• Knowledgeable in Microsoft office, especially Excel