Employees during onboarding sessions

Successful onboarding tips that retain your best performing employees

2021/08/05
By Nadine Hashem

You just hired new people for your restaurant.

 

You interviewed them, probably tested them and finally chose the ones that are the best fit in all aspects.

 

Regardless of the position you just filled, the onboarding process is the  key for the success of your new team.

 

 

 

Onboarding means that you care enough about your staff and you look for a solid relationship with them.

 

 It helps you with retaining your employees and increasing productivity when everyone knows what to expect and what is expected from their side.

 

 

Knowing the costs associated with hiring new employees which can be around $1,000, you’d certainly want to spend a bit of time and money creating your onboarding process that best suits your restaurant’s values.

 

 

 

 

What is the onboarding process?

 

 

It is a human resource term that refers to introducing new hires to the organization known as organizational socialization.

 

 

 

What are the different onboarding steps that you need to go through?

 

 

 

Collection of paperwork

 

 

Collect all the needed paperwork from new hires such as:

 

  • identification
  • clean criminal record report
  • social security number
  • Employee contact information and emergency contact information

 

 

Make sure you have these papers by the first day maximum.

 

 

Communicate the policy and guidelines

 

 

 

 

Restaurants are different and so are their policies.

 

 

Communicate different policies such as:

 

  • the lunch breaks
  • dress code
  • expected behaviors
  • attendance
  • annual leaves
  • opening and closing hours
  • most importantly harassment

 

 

Information like how to submit for leaves, break policies, overtime and smoking policies should be all clear.

 

 

New hires should know what to expect at this level.

 

Explain the roles and hierarchy of the whole staff to define the expectations of each role including the role of the new hires.

 

It is beneficial to have an employee handbook that explains all the rules and policies that you want to communicate to your staff.

 

The handbook should include clear policies and practical information about the required conduct at restaurants.

 

 

Set up the training schedule

 

You should assign a mentor or mentors depending on the departments they will be working in.

 

 

Shadowing especially for the first two weeks or until the new employee feels confident on his own is critically important so they feel supported.

 

 

All the objectives from the training should be clearly communicated to the new hires.

 

 

Training should include:

 

  • familiarization of the menu items
  • pairing options
  • upselling techniques
  • review of the ingredients and allergens

 

Health and safety training is essential at restaurants even when the pandemic is over.

 

Food handling requires strict safety protocols to be followed by employees. The pandemic makes it even more difficult with the new restrictions that should be applied.

 

Many customers pay critical attention to health and safety protocols so your new employees should be aware of all the requirements.

 

 

 

Set up the new employees into the system

 

 

You need to create login information for the new hires for the system.

 

Set up the email, payroll and payment platform and attendance system.

 

 

Make them familiar with the system such as the ordering system, inventory and accounting.

 

 

 

 

Communicate the values, history and mission

 

 

 

It’s one of the most critical points to address with your employees.

 

Each restaurant and business has its own history, story and mission. Explain them clearly to your new employees so they understand the expected behaviors from them and the work environment they will be joining.

 

 

It’s important that your employees share the same values with you. It helps you with branding the image you want your customers to see and feel.

 

 

 

Set up a feedback plan

 

 

The feedback should include attainable goals for the employees to reach.

 

Goals include working independently instead of shadowing, successfully working in rush hours, applying few upselling techniques and working independently on the system.

 

 

These goals can be scheduled on different time frames.

 

You can set different goals for the first month, then the second and the third which is usually the end of the probation period.

 

 

 

A successful onboarding process sets your employees up for success. The hiring process is very important but don’t stop there. Apply an onboarding process that suits your values and retains employees.

Post Tags

Add new comment

Previous Post

Excellent and successful newsletters

What is a restaurant newsletter and how to create a successful one?

2021/07/29
Many businesses are using newsletters as an effective marketing form to inform their customers about their latest updates, news and...

Next Post

An employee stealing from the cash drawer

Important tips to prevent employee theft and save you money

2021/08/12
With all your efforts to bring in income your companies, you also look for loss prevention ways once this income is in your pocket...

Latest Posts

A food truck operating seasonally at night and serving customers food

Do you want to open a pop up restaurant? Find useful tips and information that you need

2021/10/07
From the smallest neighborhoods to the largest cities, pop up restaurants are quickly emerging into food servicing sector. It’s quick...
The logo of Dubai Expo 2020 and people from all over the world visiting the exhibition

BIM POS to participate in Expo 2020 held in Dubai

2021/10/05
Driven by the exhibition’s motto, “connecting minds, creating the future”, BIM POS is proudly participating in Expo 2020 that is held...
Café Youness tote bag held by a customer

Should you start creating branded merchandise for your restaurant?

2021/09/30
What’s better than having people dining in your restaurant? Having your restaurant in every household. Restaurant merchandise is a...