Is it time to change your restaurant POS software?

2023/02/16

By Nadine Hashem

How is technology helping you with managing your business? Do you see that things are getting complicated? Are you spending too much time figuring out why your sales are decreasing or why your operating costs are too high?

Have you been planning to grow your business for a while now with no success?

You can certainly market your business, and create promotional campaigns and still fail to properly lead your business to grow and flawless operations.

Technology is supposed to improve our lives, improve businesses, and optimize operations.

If your restaurant is not doing well then you should start thinking about your POS software for the simple reason: everything is changing in the restaurant world and so should your technology features.

Is it time to change your POS system to another one?

Does your POS help you with menu management and planning?

Your menu is constantly changing whether to add and remove platters and especially to accommodate the seasonal requirement of different ingredients or to change prices as food costs are rising.

Does your current POS support your menu management needs? Does it allow smooth editing of the menu?

Does it help you place your items according to their profitability and popularity or do you need to perform this task manually?

The below report for instance shows you detailed information about each item's contribution margin to the revenues according to the four menu categories: star, plowhorse, puzzle, and dog. This kind of analysis leads to better decision-making and proper item placement so your menu can lead to higher profits.

If not, you will be missing out on a great opportunity to increase your profits by selling popular items with low profitability and not even recognizing the reason.

It means it’s time to browse for another POS software that offers you full menu engineering, design, and management. You need an all-in-one integrated menu management that offers practical solutions to save time, change your menu, and help increase your profits.

Is your POS designed specifically for restaurants?

POS software is no longer restricted to cash registers’ functionality. A restaurant needs whole different features to accommodate all the restaurant’s specific requirements and help your business grow through seamless operations.

Certain POS software is designed to fulfill the needs of a wide range of industries. You don’t need that. It’s a waste of money and opportunities.

If your POS is one of that software that serves different merchants then it’s time for a change.

You need a POS tailored for restaurants that offer industry-specific features such as recipe management, menu engineering, floor plan design, and reservation system.

Even in the analytics part, the software should provide you with analytical reports that are specific to the restaurant sector such as reports about menu performance.

Does your software provider give you adequate customer support?

Many restaurants are supposed to work during late hours. Certain serve their customers around the clock meaning that the software is operating around the clock. POS software is prone to technical problems, bugs, and several other issues.

Away from the issues that might arise, you might simply have an inquiry about running a specific feature. If you find yourself interrupting your services and affecting your clients, then it’s time to look for a POS system that gives you 24/7 customer support for all your inquiries whether by online chat, phone, or email.

You should also be looking for a POS provider that offers proper training for your staff through live sessions and self-support options such as videos and manuals.

You need strong tech support to back your operations.

Does your restaurant POS software help you with managing your inventory?

Poor inventory control costs businesses time and money. A grocery chain giant lost around 3 billion in 2013. Inventory tracking and stock count are one of the most critical issues at restaurants. You cannot have a shortage in your food supplies and you can have expired items that risk the health of customers and eventually your reputation.

Besides this, service interruption during the stock count is a big loss of revenue, so if your POS doesn’t offer you integrated inventory management features that don’t interfere with your operations, switch fast to a different one.

Not only this, you need auto-purchasing management for automatic purchasing orders with minimal human intervention allowing order accuracy.

Does your POS help you manage your employees?

Are you available to watch your staff’s attendance and breaks during all operation hours? No restaurant owner is always available to do this monitoring.

What you need is an employee time and attendance feature that can provide you with a well-structured and infallible schedule that is tracked from employee to payroll and enable you to merge your staff’s time and attendance, with registered breaks per schedule with the ability to be linked to a mini payroll system that will do all the calculation work for you, allowing you to observe the efficiency of your employees while making sure to pay them with accuracy, without any effort on your part.

Your POS software is your backbone that supports all your operations and workflow. Do not just get any software to save money in the short term without properly thinking about all the growth opportunities you could be missing.

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inventory management software