BIM POS has reached the African continent through Ghana with a promising franchise.

Reaching the African continent after successfully franchising in the UAE, is a courageous step to make and that we worked hard for, especially during the pandemic restrictions. 

We are only looking for more expansions in different countries that we hope to penetrate in the future through consistent and hard work.

New products 
 

As for the products, we never stop looking to add new products to our range to cover all our clients’ needs.

The first product that was added is the queue management system QMS that manages customer flow. It efficiently manages and handles customer requests. In other words, it manages the customer waiting experience. 

It also improves staff and customer satisfaction, leading to an overall improved service quality and cost optimization.

When a customer places an order, a number will be generated allowing them to track their order. Surely, it’s all interlinked with KMS and back office reports.

The second product is the self ordering kiosk that is a self-service food ordering system enabling customers to place orders directly at the kiosk.

It’s a cost effective way to serve customers while reducing the face-to-face interaction especially with the spread of Coronavirus.

New integrations 

As for the integrations added, there are 6 new integrations to keep you at the top of your business.

• Shopify: You can now access more than a million stores with shopify since we’re fully integrated with the #1 ecommerce platform for businesses to boost your business, enabling you to efficiently manage your inventory and your customers and process your orders. 

• Third party food ordering applications: Connect your POS easily with third party food ordering platforms for efficient online ordering that keeps you in control of your business including inventory management and CRM.

• Website ecommerce: Integrate your ordering e-commerce website or food ordering application to your POS and Inventory solutions. All your products, prices, clients, orders and deliveries will be directly linked to your back office once integrated without the hassle of working on different platforms.

• Deliverect (Zomato, Talabat, Hungerstation, Ubereats): BIM POS Deliverect integration links your orders from food ordering apps to your Deliverect system account and POS system. This integration is an excellent way to streamline your ordering to your existing POS system. It reduces human errors and efficiently manages your time since you don’t need to add orders manually to your POS.

• SAP business one: A single and affordable solution to manage and automate all the aspects of your small and medium sized business — from accounting, inventory, sales and customer relationships to reporting and analytics.

• EMAAR: Integrate your sales directly to EMAAR and your POS.

All these new integrations now have a page to configure and set up from the Back Office. 

New Features 

With more than 240 features and enhancements brought to you to optimize your operations, we hope that we were able to brighten up your year and share with you a different perspective and understanding of doing business. 

Some of the features are:

• Payment allocation through BIM CALC: You can now allocate your payments through our accounting software, BIM CALC, by choosing the amounts desired to be paid and the invoice you’re paying off. 
   

• E-invoicing QR secure certification for Zatca: BIM POS has successfully introduced and implemented the feature of printing QR codes on their POS invoices for the e-invoicing program as a compliance to the invoicing requirements law in KSA. This new feature aims to implement fiscalization and e-invoicing program that aligns with Vision 2030 and the new reforms that the country is heading towards.

For more information about e-invoicing QR code, read the news section.

• Bulk Price updater enhancement that works on ingredients cost change within a suggestive profit margin: You can automatically change your suggestive selling price in bulk mode to maintain a target margin or profit with this feature that alerts you with any cost fluctuations from different suppliers of each ingredient and not only the finished good.

• Calculating charges before invoice generation based on regions: You no longer need to wait for the receipt of your orders to know your delivery charges. This features enables you to know all the expenses incurred including the delivery charges based on your location upon placing the order through our call centre for an enhanced and better service.

• Gift Vouchers for CRM integrated with loyalty members: This feature enables you to generate and issue gift vouchers through our BIM POS application based on serial number that is shared between the branches, to  your customers especially the loyal ones so they can redeem it to increase footfall to a specific outlet, draw attention to a specific product and enhance your relationship with your loyal customers through a full integration. 
   

• Sales orders introduction in STORCheck: The retail POS application has now the feature of  placing your sales orders. 

Enhancements and improvements:

• Search criteria by order type, member, region in a fast way
• New Delivery dispatcher enhanced designs
• Showing schedule tabs for today’s orders or tomorrow or in the future
• Statistics page for managers
• New Call Center experience enhanced design and features
• New Analytical reports 
• Item modification analysis
• Revenue Comparative reports by period
• Sales comparative analysis
• Multi concept and multi-branch of all Back-office Reports
• The Back office and reports can now be barcode friendly or not for supermarkets.
• Speed and performance enhancements in Back Office
• BIM Printing improvements

Beside the new products and services offered, we are growing our family and we reached 57% team growth. This growth means a lot to our business because we are looking for transparent and open relationship with each other and we are adding the most skilled people to our team that bring our business forward. 
 

With all the problems that were highlighted this year, we are proud for doing business with you and for all the services and products we could add to serve you better. 

With you, we are only looking forward to new challenges and new opportunities to be seized.