Welcome to the new era of hospitality sector!

People are embracing the new dining options and restaurants are definitely responding to accommodating their customers’ needs.

One of the most important ways of satisfying your guests is to provide all the needed solutions for their online orders.

As food delivery services are increasing, restaurateurs are capturing this new opportunity and providing their customers will possible solutions to enhance their online experience.

The food delivery industry is expected to grow to $320 billion by 2029 after it has seen its biggest growth in 2020 due to coronavirus.

How can restaurant operators manage to run their businesses on different sales channels and to streamline their operations?

They escort to technology for this purpose since it offers all the means to support all your operations whether online or on-site.

You might choose to partner up a third-party for your delivery services or do it all by yourself through an online POS integration.

For more information about getting a third-party or doing it in-house, read this blog.

Both ways, you need a modern and reliable POS software that responds to your needs and organizes your work.

What’s the POS integration?

The POS integration is the collaborative connection between sales, accounting, management, logistics and operations within the restaurant’s software.

How can technology help you in building and thriving your online food services?

Digital menu that is always connected in synchronization

One of the biggest advantages that technology offers to you is the integration of the menu and the connection with the online ordering system.

Meaning that whenever you are updating your menu your specials, adding a menu item or removing one, the changes in your menu within your POS affects all the integrated parties including your food ordering app.

You don’t need to update the menu on your website, so you are saving yourself the time to do it. At the same time, you are saving yourself from the errors that might arise due to discrepancies among different channels.

The result is more efficient online ordering service and more accurate orders that lead to higher customer satisfaction.

Using BIM dispatcher

The delivery dispatching module allows you to measure your kitchen and drivers' efficiency and manage the delivery operations to provide the best delivery experience to your customers.

It gives you control on the kitchen and delivery workforce through a wide variety of services related to the delivery services to improve staff’s performance and maximize their work efficiency.

BIM dispatcher allows you to assess the effectiveness of your kitchen and delivery staff along the service they are providing. This control of your delivery and kitchen work enables you to increase delivery efficiency and monitor the used routes.

Call center software

BIM POS Call Center is a delivery service consolidator which gathers delivery service data of all your outlets into one place, reducing staff and enhancing service.

The call center feature enables you to merge delivery orders through multiple concepts or brands, multiple franchises and branches with automated delivery zoning and kitchen printing systems. It provides access to a real-time system, managing delivery requests through easy user screens and advanced customer functionality.

The orders go straight to the kitchen, and it directs them to the nearest outlet when needed keeping a track of your customer purchasing history and preferences in addition to assisting you with building loyalty programs to retain customers.

The call center is also integrated with the phone systems for a more enhanced service. All delivery charges are easily and automatically calculated along with minimum orders.

It finally enables order tracking through text messages as an overall delivery service monitoring.

You can't rely on regular sales channels when your customers and competitors are all embracing the online world. Technology is always the answer for your concerns so adopt it and improve your performance.