Your point-of-sale software is meant to facilitate your operations and enhance your performance on different levels.

It is an essential tool for restaurant management and operations and if handled and used correctly, it will save you a lot of the hassle you normally experience when running a business.

POS systems help you to expand your business and maximize work efficiency, if not, then you should consider changing your POS software into one that improves your work especially with all the technological development.

So, when should you change your POS software?

What are the signs that you should be looking for to make a change?

Your POS isn’t helping you grow

You look for expansion when doing any business. Your main goal is to grow your business and increase your revenues. If your POS isn’t helping you with this growth, meaning that it makes it hard to open new locations for instance because it complicates operations rather than simplifying them, it’s time for you to look for another POS provider that helps you with this growth.

You can’t use your POS offline

Working on your POS is mostly done online but there are incidents where you lose connectivity to the internet for different reasons. A POS that doesn’t give you support during connection interruption is one that you should change right now.

Your ideal option is a hybrid POS that works both offline and online. Whenever offline, all the data is saved on the local server and it is automatically accessed.

A hybrid POS is the one that combines the accessibility of the cloud-based POS and the reliability of the locally installed POS or legacy POS.

Your POS lacks analysis and reporting

POS software is never limited to perform certain operations like calculating bills or daily sales. It goes beyond regular tasks to provide you with detailed analysis in different areas such as sales comparison, menu profitability versus popularity, performance of each product or platter on the menu and so much more.

The right POS that you should be looking for is the one that pulls all the analytics for you into useful reports that give you insights on decision making like changing the menu design, changing certain platters, reducing waste, increasing footfall or check size or maybe promoting on social media.

Your POS should play a critical role in your decision-making process and problem solving.

Your POS doesn’t give you adequate support

Even the most flawless systems need occasional tech support to answer certain questions or to respond to certain misuse.

Your POS provider should offer 24/7 technical support and it’s important because you need to deal with any problem on the spot instead of waiting for the next business day.

You need to get around the clock support from a professional team for a satisfactory service.

Therefore, learn about technical support options and about its cost if any.

Your POS requires lots of training

While the hiring process in the hospitality sector is one of the hardest tasks since it is accompanied by high turnover rates, you need to simplify processes for your employees not the opposite.

A POS that you should ditch today is a one that complicates operations instead of simplifying work.

Change your POS now into one that is user-friendly and can be used with no complications especially when not all your employees are techies.

Your POS doesn’t have a CRM feature

Your goal is to drive excitement about your business and to create loyalty through reward and loyalty programs.

Should you be doing this all by yourself? Can you imagine gathering the information about your customers to formulate a program that best suits them?

This work is much more efficient when implemented through a POS with a CRM feature that automatically saves you all the data about your customers including their visits and their choices to facilitate designing a reward program that interests them.

Choosing a POS software should have a purpose and clear goals that should be met to ensure your growth and progress. Choose yours wisely and carefully and it is never too late to switch to a more efficient software with the customer support that you deserve.