We are looking for an IT Support Specialist to support clients' IT problems, remotely and on-premises, with positive attitude having the willingness to learn and grow in a fast pace environment.

Job Purpose

Offer support and technical assistance to customers who are using BIM POS software, POS hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to clients’ computers.

Job Duties

• Install, troubleshoot, test and repair computer hardware, software, systems, networks, CCTV, and PABX.
• Creating and resolving support tickets through email, chat, whatsapp, BIM LOG and other digital platforms
• Providing technical assistance for business operation questions and problems.
• Resolving problems with software and other computer systems.
• Following up with customers to ensure full resolution of issues.
• Diagnosing system errors and other issues.
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve support methods.
• Installing or updating software patches to fix issues.
• Upgrade BIM POS software applications and install patches at clients.
• Repair and replace equipment as necessary.

Job Requirements:

• 1 to 3 years’ experience in a support or similar IT position.
• Holder of –Computer science degree or similar degree in the IT field
• Great phone communication guidelines.
• Positive-Yes attitude
• Customer-success driven
• Good in English

Plus:

• Basic SQL knowledge is a plus
• Basic Programming knowledge is a plus.

We are looking for a Software Implementer/Specialist who loves teaching and training users. Who is customer centric and eager to learn.

We need you to implement, train, and support clients' in regards to our Software, remotely and on-premises, with positive attitude having the willingness to grow in a fast pace environment.

Job Purpose

You will be training and implementing software solutions to clients while offering full support and technical assistance to clients who are using BIM POS software, POS hardware and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to clients’ computers.

Job Duties

• Training users on the software
• Managing the installation project and support users during and after implementation
• Installing, troubleshooting, testing and repairing basic computer software issues.
• Creating and resolving support tickets through email, chat, whatsapp, BIM LOG and other digital platforms
• Providing technical assistance for business operation questions and problems.
• Resolving problems with software and other computer systems.
• Following up with customers to ensure full resolution of issues.
• Enforcing best use practices for clients based on their specific activity and operation.
• Diagnosing system errors and other issues.
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve support methods.
• Installing or updating software patches to fix issues.
• Upgrading BIM POS software applications and install patches at clients.

Job Requirements:

• Customer Service Guidelines (Customer Excellence Driven)
• Great phone communication guidelines.
• 1 to 3 years’ experience in a support or similar IT position.
• Studying or completed MIS degree or similar degree in the IT field
• Positive-Yes attitude
• Good in English

Plus:

• Basic SQL knowledge is a plus
• Basic Programming knowledge is a plus.

BIM POS Egypt is looking to hire a vibrant and dynamic Receptionist / Administrative Assistant, preferably female, to perform a variety of administrative and clerical tasks, assisting in daily office needs and managing our company’s general administrative activities.

The Receptionist / Administrative Assistant should be able to:

• Answer and forward phone calls
• Make calls and answer phone calls from interested prospects and identify the customer's needs when needed
• Keep records of calls and sales and record useful information
• Greet office visitors and welcoming them in a positive and genial way 
• Manage the distribution of mails, invoices, and envelopes through our staff members
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and stationary, and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Occasionally post company's updates on the social media platforms whenever needed
• Submit and reconcile expense reports
• Use the company's CRM and Accounting software to perform certain accounting tasks (JV, PV, RV)
• Use the company's ERP to prepare quotations, purchase orders, and other administrative tasks
• Act as the point of contact for internal and external clients
• Liaise and collaborate with colleagues to handle requests and perform company tasks
• Use scripts to provide information about product’s features, prices etc. and present their benefits whenever possible

Job Requirements:

• Proven experience as a receptionist / administrative assistant or similar sales/customer service role
• Working knowledge of relevant computer programs (e.g. Microsoft Word, Excel, CRM software , and ERP)
• Good communication and typing skills
• Proficient in English

BIM POS Egypt is looking to hire a vibrant and dynamic Telesales Agent, preferably female, to make cold calls and schedule appointments for Sales Reps:

The Telesales Agent should be able to:

• Introduce the company and gather information about decision makers, get phone numbers, and schedule appointments for presales meetings via the telephone.
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Make cold calls, answer phone calls from interested prospects and identify the customer's needs.
• Identify and outreach potential customers by researching about clients on the internet (yellow pages, social media…)
• Communicate with targets to decide whether to move them through the sales funnel.
• Reach out to leads (potential sales contacts) and nurture them into “opportunities.
• Apply various sales prospecting techniques, from making calls to sending direct mail, attending networking events, and connecting on social platforms like LinkedIn and social media.
• Do the initial contact with a lead and use our CRM platform to register the information about the lead into the pipeline
• Answer incoming calls from prospective customers
• Persuade the customer to accept the initial meeting by demonstrating how our product meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Job Requirements:

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software , and ERP)
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection

Are you passionate about technology?

Do you understand how to help companies grow by selling them the proper technology solutions to their business problems? 

Are you an experienced B2B sales professional?

Are you looking for professional growth and advancement?

Then join us for a challenging and rewarding Sales job in the technology field.

As a Sales Rep, you will be pivotal in executing the company’s growth strategy. You will be in contact with owners, IT managers, and decision makers of small to large-sized multi-unit restaurants and retail stores, to show them how to be in control of their business and how to scale up using our technologies. You will be responsible for selling IT solutions, services and security systems including but not limited to software, hardware, CCTV, Fire Alarm, Intrusion Alarm, Data Network and IP Telephony to new and existing customers.

Join a winning team in a fast-pace technology company and play a fundamental role in growing the business locally and internationally.

Qualifications

• Positive attitude and desire to work in a rapid-growth professional environment
• Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact
• Self-motivated and result oriented
• Passionate about sales and maintaining relationships with clients.
• Proven track record as a strong prospector
• Phenomenal phone skills with the ability to convey enthusiasm and energy

Position Responsibilities

• Manage client expectations and deliverables
• Complete calls to follow-up on existing technology contracts & purchases
• Complete 15-20 outgoing calls per day to leads, farmed by yourself and provided by the Marketing team
• Conduct 5 meetings/software demos per week to qualified prospects
• Meet Revenue Targets
• Prepare regular updates on current sales, competition & opportunities to be shared with leadership team
• Collaborate with cross functional teams (IT, Support, Clients)

Required Skills

• Prior business-to-business (B2B) sales experience
• Knowledge of and experience with managing customer expectations
• Technical aptitude and knowledge is important, along with the ability to translate the complexities of technology to a lay person’s language
• Excellent time management and organizational skills
• Excellent written and verbal English & Arabic communication skills. French is a plus.
• Knowledgeable in Microsoft office, especially Excel

BIM POS in Egypt is a technology startup for restaurants with branches in the MEA region. As we have more than 25 software products and offer IT-related services to restaurants and retailers, we need someone to manage the operations and be the right-hand person to our CEO. We're searching for a chief operating officer (COO) who prefers working it out with the team rather than asking and telling, who has strong leadership skills and the ability to approach business with a creative point of view.

While some COO roles aim to sitting in meetings all day, we are looking for someone who roll up their sleeves and do the job until it’s done. We want someone who plans and executes operational procedures that will take the company from a startup to a well-organized agile company.

Since BIM POS Egypt is a franchise of BIM POS Worldwide, you will not have to reinvent the wheel in most of the areas because most of the standard guidelines will be at your disposal. You just need to learn how it’s working everywhere else and make sure you are implementing the same here while keeping everyone aligned with the company’s values, vision, and brand promise.

The ideal candidate:

• has extensive experience within the tech/software industry, preferably having worked their way up to an executive role, preferably in tech.
• genuinely enjoys digging into every part of the business to optimize it (IT, HR, marketing, Sales, training, support…).
• Is an expert at solving problems with a go-getter attitude.
• is a strong believer of technology and understands complex operations and quickly figures out ways to simplify them.
• is an expert at improving internal operations to deliver more value to customers

We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of our industry.

Objectives of this role

• to improve internal operations to deliver exceptional support and delivering more value to customers
• To lead our team of sales reps and IT specialists to be efficient, productive, and effective.
• Oversee and lead company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure effective recruiting by hiring, onboarding, career development, performance management, and retention
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning

Responsibilities

• Analyze internal operations and identify areas for process enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
• Oversee operations, HR, and accounting, and partner with CEO in sales management to meet sales and operational targets
• Manage company’s expenses to ensure that the company achieves targets for growth and profitability
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Create company routines and goals for everyone

Requirements

• 5+ years of experience in the enterprise software industry, building a deep understanding of software practices
• 3+ years working in an operational role
• 3+ years of experience in a customer-facing role (e.g., Support, Sales, Collections)
• Excellent leadership skills, with steadfast determination and personal integrity
• Ability to diagnose problems quickly and foresee potential issues
• Fluent written and oral English skills

P.S. To make sure you read the job ad in full, the Secret Code to this job is 1975