So tell us do you handle customer service digitally by yourself?
Yes off course I handle complaints myself; I love to hear people’s feedback. I respond directly to them digitally. Not only complaints, it is always my pleasure to welcome people, answer questions, and provide information. I try my best to be as authentic and proactive possible.
That being said, do you also learn from your audience online?
Off course, what people know is that I might be educating them about the food ground, through e-cookbooks, recipes, and video tutorials I share on Just Food TV for instance. But what they might not know is that I learn a lot from them as well. Viewer’s and participant’s responses are fulfilling. The best part is when I get the conversation cooking!
Each digital marketing strategy has a mission; what is yours?
I am very passionate about being family friendly, honest, and an upfront chef who communicates my concerns, successes, and struggles to my audience. I share the good news and the challenges I face whether in a short video, or a short story.
Like what did you do recently?
Recently I have shared a short video about my entrepreneurial journey, and how did I basically start. I thanked everyone who is following me and owed my success to them.
What is your future digital marketing plan?
To cook live with kids, nutrition experts, and with health coaches! I believe every one of them can add fun, education, and new concepts. Cooking is always an exchange! And in our digital world, people are attracted to what is new and what adds value to their lifestyle and food habits.
And her piece of advice on branding through digital marketing, Chef Leila says:
Start small, pick one tactic that appears easy to integrate into your daily operations, and go from there. In no time, your digital food marketing efforts will become regular, routine habits in your kitchen and you’ll be luring new customers in with your mouth-watering photos, videos, stories and promotions. Bon appétit!