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CUSTOMER EXPERIENCE

customers shopping in a retail store

Create a memorable in-store experience for customers

2024/09/12
Business
Online shopping continues to rise and offers more convenient ways for shoppers to buy their needs from the comfort of their homes. In...
CEM vs CRM

CEM vs CRM in Building a Lasting Brand

2024/01/04
Business
Nowadays, people enjoy abundant choices; customers are not just buying products but investing in experiences. Thus, creating a brand...
customers waiting at a restaurants

Optimizing Customer Experience By Managing Waiting Times Through Technology

2023/12/28
Business
Technology
We’ve all been there! Waiting for more than 20 minutes to get a table or even worse to get our food ready! “Time is of the essence”,...
restaurants and consumer behavior

How can you benefit from POS systems to adapt to changing consumer behaviors

2023/12/14
Business
In the dynamic retail and hospitality sector, businesses constantly grapple with the challenge of adapting to changing consumer...
happy customers sitting at a restaurant

How can POS software enhance restaurants' customer experience?

2023/10/05
Business
Technology
You need to provide an exceptional customer experience at your restaurant to be competitive and attract new customers. Along with a...
Increase restaurant customer engagement: a bartender holding a sign

Tips to enhance restaurant customer engagement

2023/05/04
Business
You are looking for a sustainable business and there are multiple ways to do it but a key factor is creating customer engagement. With...
a customer filling an online restaurant comment card

Best tips to improve customer comment cards

2022/10/06
Business
When it comes to restaurant dining experience, who sets the rules for what is good, bad or excellent? Who tells you if you’re doing...
The Fallacies and Mistaken Impressions Behind Mystery Shopping in restaurants or retail businesses

The Fallacies & Mistaken Impressions Behind Mystery Shopping

2019/09/05
Business
Retail
Industry News
Why would a customer in the queue who looks innocent enough carry handwritten notes about the dress code, cleanliness of the store,...